We aim to provide a first class service.
If you have any reason to complain about your insurance policy, or us, please contact our dedicated complaints handling department:
Tel: 0345 268 0279
Our office hours are 9.00am to 5.00pm, Monday to Friday.
Alternatively, you can write to us at the following address:
Customer Relations Department
PO Box 3937
Please quote your insurance document number in any communication, which is shown on your certificate of insurance and schedule. If known, please quote your claim number
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd's. Lloyd's will investigate the matter and provide a final response. Lloyd's contact details are as follows:
One Lime Street
Telephone: +44 (0) 20 7327 5693
Fax: +44 (0) 20 7327 5225
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an indepenent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS's contact details are as follows:
Financial Ombudsman Service
Telephone: +44 (0)300 123 9123
If you ask someone else to act on your behalf, you should give us written authority to allow us to deal with them.