Ian became Chief Executive of ERS in 2013. Before joining us he held a number of high level management positions in the industry, most recently as the Chief Operating Officer of Hardy Underwriting, another Lloyd's Managing Agency. Prior to his roles with Lloyd's, Ian was CEO, Direct and Partnerships for Zurich's European GI business. His career also includes five years at RBS Insurance, where he was MD for Privilege Insurance and Chief Representative for RBS Insurance in Beijing.
Mark holds the official Lloyd's title of Active Underwriter and is a member of the Syndicate Board. Mark has held this role since January 2011. He leads our underwriting and pricing functions, focusing on building a clear underwriting proposition and enhancing the sophistication of our risk selection and pricing. Before joining us, Mark was global head of motor fleet at Zurich Financial Services, running portfolios in 15 countries with total GWP of $1 billion.
Katie is an active member of the Board, responsible for driving financial performance and is part of the leadership team delivering transformation. She has over 18 years experience in financial markets at Board and management levels, both within the UK and internationally. She joined us from Aspen Insurance UK Limited and Aspen Managing Agency Limited, where she was Chief Financial Officer and an active member of both Boards.
As Claims Director, Peter is responsible for the delivery and cost of our ERS claims proposition. He originally joined in June 2008 as Claims Operations Director for Equity and Hastings Direct, and his responsibilities at ERS have included the remediation of the Claims function and its response to the Ministry of Justice and LASPO claims reforms. Peter has over 25 years' experience in Claims. He began his career at Royal & Sun Alliance where he was Claims Operations Leader for Global Risks.
Tim is responsible for Operations Change and Technology. Before joining us he worked with Xchanging, where he spent two and a half years restructuring their US Operations, then designing and delivering the early stages of their market netting and settlement platform. Tim started his career at Commercial Union where he managed the UK Claims Operations function and implemented their pioneering Image and Workflow system.
Peter is responsible for leading on all people and organisation aspects of the business. He is also responsible for all facilities management and the non-claims procurement activities. He has an extensive range of experience in HR and Property Management, having held Executive and Board positions at a number of financial services organisations, including Friends Life; AVIVA; LloydsTSB; Salomon Brothers and American Express.
With over 18 years’ experience in the insurance industry, Ryan joined ERS from ProSight where he also held the position of CRO. Immediately prior to that he served as director and consulting actuary on Towers Watson’s property and casualty M&A business throughout the EMEA region. While at Towers Watson, he was the Reserving Actuarial Partner with responsibility for ERS' reserves. Before this, he established and built the actuarial function for South African insurer, ABSA Insurance Company.
Donna joined ERS in October 2014, from QBE European Operations where she was Head of UK & Ireland Casualty. With over 20 years’ experience in the general insurance industry, Donna has extensive experience in leading transformational change and proven expertise in building strategic plans and shaping target operating models to deliver outstanding business performance. Donna began her career at AXA Insurance where she progressed through various senior claims roles over a 17 year period and is a previous winner of the British Insurance Award for Young Achiever of the Year.
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