About ERS

Our accreditations and policies including information on the modern slavery act.  

  • Which brokers do you work with?

    We don’t publish a list of ERS brokers, however, if you are looking for a motor insurance broker, we recommend finding a broker using BIBAs recommended list. When you find a broker you’d like to use, just ask for the ERS price on your risk.

  • What is the benefit of a Lloyd’s rating?

    Being Lloyd’s rated reassures brokers and their customers that an insurer has complied with Lloyd’s stringent regulations meaning that it’s very remote that the insurer will ever fail and leave a customer exposed with no insurance. In fact, no insurer has failed since Lloyd’s oversight regime was put in place. This gives security to both customers and brokers

    Additionally, a Lloyd’s rating comes with a rating from Standard and Poor’s. ERS’ S&P rating is A+ which means brokers and their customers can depend on our policies.

    If a Lloyd’s rated insurer did ever fail, all policies are honoured by Lloyd’s and claims are paid from a guaranteed central fund by Lloyd’s – customer and brokers are always protected if a Syndicate cannot meet its obligations.

    If you choose not to select insurance from a rated insurer, we recommend you use the litmus test from BIBA.

  • Who are ERS?

    ERS is a Lloyd’s underwriting business (Syndicate 218) that has been a leading motor insurer for over 70 years. As a motor only, broker only insurer, our policies are only available exclusively through motor insurance brokers.

    We offer a wide range of cover for private cars, classic cars, vans, supercars, imported vehicles, motorcycles, taxis, minibuses, fleets, haulage, agricultural vehicles as well as for high risk drivers, sports people and celebrities.

  • How do I contact ERS?

    If you’re a policyholder with a question about your ERS policy the best person to contact is your broker, who will know your policy and be able to answer all your questions.

    If you’re a broker, you can find contact numbers for our underwriters on our product pages. Alternatively you can contact your relevant business relationship manager

    Report a claim
    Call 0330 123 5992

    Our offices:

    Head office

    21 Lombard Street London


    Operations Centre

    Crucible Park, Llansamlet



  • How do I get an ERS Insurance policy?

    ERS offers a wide range of cover for private cars, classic cars, vans, supercars, imported vehicles, motorcycles, taxis, minibuses, fleets, haulage, agricultural vehicles as well as for high risk drivers, sports people and celebrities

    As a motor only, broker only insurer, our policies are available exclusively through motor insurance brokers. Find a broker

  • How do I become an ERS broker?

    ERS is a specialist motor insurer and not every broker is accepted to be an ERS agency. To submit a request to become an ERS broker, please complete the form on our website

    If you have customers who would benefit from bespoke motor insurance cover tailored to their specific needs, then we’re here to help. Fill in your details and we’ll get in touch.

  • What software houses is ERS available on?

    ERS has made a number of products available on the major software houses, enabling brokers to do business with ERS quickly, without needing to contact an ERS underwriter unless there is a referral:

    • Acturis
    • Applied
    • SSP
    • CDL
    • OpenGI
    • TGSL
  • What is ERS' tax strategy?


    This document approved by the Board of ERS DGB Limited on 10 December 2020 sets out the tax strategy for ERS DGB Limited and its UK subsidiary undertakings (“the Group”).

    The principal activity of the Group is to underwrite motor business at Lloyd’s, this is through the Group’s participation in Syndicate 218.

    Syndicate 218 has a clear strategy of being a specialist motor-only broker-only insurer, focused on delivering sustainable profitable returns. It has a strong brand, ERS, and offers a broad range of specialist motor insurance products for the UK personal lines and commercial segments. The broad product base provides risk diversity between classes and assists in easing the performance impact of the cyclical nature of the UK motor insurance market.

    Lloyd's is regulated by the UK Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA), under the Financial Services and Markets Act 2000. This regulatory framework imposes the highest standards of risk management and control on the Group including compliance with the EU Solvency II directive.

    All active trading entities within the Group are UK based, trade within the UK and Ireland and only pay taxes in these territories. This includes corporation tax, indirect taxes (VAT, IPT and levies) and employment taxes.

    The publication of this UK tax strategy statement is regarded as satisfying the statutory obligation under Para 19(2), Schedule 19, Finance Act 2016.

    Our tax strategy

    ERS looks to comply with all applicable tax filing requirements, laws and regulations in the jurisdictions where it operates. In relation to the UK this means:

    • ensuring all UK tax returns applicable to the Group are submitted on time, are compliant with UK tax law and that sufficient detail is available to support any enquiry from HMRC;
    • ensuring that all UK tax liabilities are settled on a timely basis;
    • maintaining appropriate tax accounting arrangements which support compliance with the Senior Accounting Officer (SAO) provisions in the UK; and
    • maintaining an open, honest and co-operative relationship with HMRC, this includes keeping HMRC informed of all significant business developments including seeking advice and clearance when appropriate on any significant tax issues effecting the Group or areas of uncertainty.


    Responsibility for our tax strategy, the supporting governance framework and management of tax risk lies with the Chief Financial Officer (“CFO”) who is also the Senior Accounting Officer for the Group, oversight is provided by the ERS DGB Board and the Audit, Risk and Compliance Committee (“ARCC”). Day-to-day responsibility for the management of tax risk sits with the Group Reporting Manager, who reports to the CFO.

    How we manage tax risk

    The Group is exposed to a variety of tax risks through its activity as a motor underwriter at Lloyd’s. Management of these tax risks is central to ensuring that we pay and collect the correct amount of tax as well as meeting all required reporting and disclosure requirements to the relevant tax authorities. Overall the business has a low appetite for tax risk (please see below).

    Tax risk is managed in accordance with the Group’s risk management strategy which puts structure around the risks to which the Group is exposed and defines the framework to manage those risks in meeting the strategic objectives. The risk management framework facilitates the effective identification and management of key risks of which tax risk has been identified as a specific risk.

    The risk management framework is built around the “three lines of defence” model, the management of tax risk falls within this scope which in summary comprises:

    • Line 1 - Business units operating within a framework of internal controls underpinned by policies, procedures and senior management oversight. They have direct responsibility for risk management and controls;
    • Line 2 - Risk Management, Conduct Risk and Compliance functions, supported by the RMC, ensure the effective operation of the risk management framework and that the Group operates within its legal and regulatory boundaries. Employees in the second line coordinate, facilitate and oversee the effectiveness and integrity of the risk management framework. As a key input to decision making, the RMF focuses on assuring the Board that the risk profile is in line with expectations, escalating all material risk and capital issues to the Board, and providing input to, challenge and oversight of first line decision making where appropriate; and
    • Line 3 - Internal Audit providing independent assurance to the Board via ARCC as to the effectiveness of the internal control environment. Employees in the third line provide independent assurance and challenge across all business functions in respect of the integrity and effectiveness of the framework.

    A key consideration for an effective risk management framework is risk appetite, which is defined as the level of risk that we are willing to take in pursuit of the Group’s objectives.

    • Risk appetite is managed through:
    • Board-approved risk appetite statements;
    • the capital adequacy and other objectives contained in the business plan;
    • regular systems and controls reviews;
    • policies relating to the key risk areas; and
    • on-going monitoring of risk metrics and measures against the risk appetite statements and tolerances.
    • commissioning an external tax advisor to review specific risk areas when the technical position is uncertain or where further guidance is needed.

    The management of tax risk is supported by the maintenance of a detailed risk register which presents a view of all the possible type of risks that the Group may face. Tax risk forms a subset of our overall risk register with tax risks being allocated to one of the following key areas:

    • Transactional tax risk – this concerns the risks and tax exposures associated with specific transactions undertaken by the Group. This could include; acquisitions/disposals of businesses or parts of a business, business restructuring projects and capital transactions such as share capital reductions and debt reorganisations
    • Operational tax risk – this concerns the underlying risks of applying tax laws, regulations and decisions to the routine everyday business operations of the Group.
    • Compliance tax risk – this concerns the risk associated with meeting an organisations tax compliance obligations. Compliance risk relates primarily to the processes that support the preparation, completion and review of the Group’s tax returns and the risks within these processes.
    • Financial accounting risk – this concerns the risk associated with the reporting of the tax disclosures in the Group’s Financial Statements.

    Tax risks and associated controls are reviewed and reported to the RMC and ARCC on a quarterly basis.

    We have embedded a risk culture which is a reflection of the Group’s self-awareness of the balance between risk taking and control. Staff are encouraged to consider risk and opportunity in line with strategy and risk appetite in their day-to-day activities aligned with a pragmatic balanced approach to accepting and managing these risks. The weekly CEO blog to all staff continually highlights the risk issues and the Group values provide a framework within which all employees must conduct themselves with the highest integrity, whether through the delivery of products or services to customers or through interaction with regulatory bodies including tax authorities. The Group operates a recognition programme, called “The CEO Awards”, which is open to all permanent employees and focuses on rewarding behaviour in line with the core values.

    Our approach to tax planning

    We will not enter into any artificial transactions where the sole purpose is to reduce UK tax or to defeat the purpose of UK tax legislation. We will ensure that tax is considered as part of commercial transactions in order to support our business objectives. We aim to be compliant with UK tax laws at all times.

  • Companies Act Section 172 statements

    The Group and subsidiary companies comply with the Companies Act requirement to disclose a section 172 statement within their Strategic Reports. This is a statement explaining how the directors have carried out their duty to promote the success of the company for the benefit of members as a whole. Please see the attached 2019 Consolidated Financial Statements of ERS DGB Limited which contain the Group section 172 statement.