Make a claim
For ERS Policyholders
call 0330 123 5992
For Non-ERS Policyholders
call 0345 602 3379
or email fnol.motor@ers.com
Our policies are available exclusively through UK brokers
Settle for nothing less
Knowledgeable claims handling and efficient service means we have fewer than one complaint for every 1,000 policies. And we don’t step back when it’s time to step up.
The largest claim we settled was £10m and we paid out over £235m in claims in 2019.
Windscreen repair
Call us on
0345 602 3378
from the UK or EU
Or you can book online (excluding coaches, buses and motorhomes)
Book online
Report a breakdown
Call our 24 hr Rescue Team on
0800 243 783
Or if you’re in Europe call
+44 1277 235 999
If you are deaf, hard of hearing or speech impaired and require
assistance, you can text your full name and registration number to
+44 (0) 7537 404890
Key broker benefits of our claims
All claims are handled in-house, so you know you’re talking to experts who understand the vehicles involved
Damage assessments are quickly reported and accurately managed by our in-house team of qualified engineers
Only genuine OEM replacement parts used at our nationwide network of specialist repairers
No need for your client to be involved if a claim is made against them. We’ll deal directly with innocent third-party claims
