Nobody likes the hassle and inconvenience of making a claim. So when one of your clients needs to claim on their policy, we’ll deal with it quickly and efficiently to get them on the road again as quickly as possible.

To make a claim, simply contact the relevant claims team by phone.

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Expert claims handlers and engineers

Our claims service is manned by people who know and understand the vehicles we insure. Our team of in-house engineers is at the front-end of every claim too, so if you need to get in touch, you’ll be speaking to someone who knows your vehicle and how to get it repaired quickly.

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Genuine parts and great service, every time

Unless your customer says otherwise, we’ll always try to use genuine replacement parts for a repair and all our work comes with a five-year warranty.

We'll also provide a courtesy car where applicable, pick up and deliver the vehicle to and from your customer's home or workplace, cleaned inside and out.

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Tough on fraud

We have a zero tolerance approach to claims fraud because criminals who create fake or exaggerated accidents negatively affect innocent policyholders, adding extra cost to their insurance premiums. Where we identify fraud we will always seek to prosecute.

If you suspect fraud then please contact our dedicated hotline on 03300 535 892. All calls are handled with the strictest of confidence.

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A repair network for specialist vehicles

Our repair network can look after pretty much any vehicle type, from a standard car or van to a Tesla, McLaren or Bentley and, as we only work with BS10125 accredited repairers, your customers’ vehicles are in safe hands.

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Report a claim – Contact details

Call: 0330 123 5992

Find out how to make a claim.