Frequently asked questions

If you can't find the answer you're looking for? Contact our team who will be happy to help.

Broker Registration Form

If you’d like to access ERS online, to get breakdown cover, notify us of your customers’ claims and to track them, you need to nominate one person in your brokerage to be the ERS System Administrator. Being the System Administrator is an important job, as they’ll need to manage staff on the system and provide them with their passwords every so often. If you’re that person, or you’re nominating someone that is, please fill in the form below and we’ll do the rest.

About ERS

Our accreditations and policies including information on the modern slavery act.

Broker marketing

Raise your profile with bespoke marketing material from our list of preferred suppliers.

Claims

Everything you need to know about making a claim, from when to report an incident to paying policy excess.

Complaints

We aim to provide a first class service, but if anything ever goes wrong you’ll find how to make a complaint here.

COVID-19 (Broker)

Following the COVID-19 outbreak, we’ve made some changes to our operating appetites and product availability to help our brokers and policy holders. We’ll keep making changes in the days and weeks ahead, so please come back to this page for more detail. For periodic updates on ERS' Operations performance, read our Status Updates.

ERS Online

eTrade

Leaving the EU & Green Cards

Policy docs, IPIDs and Key Facts

All the paperwork you ever need to put together an ERS policy for a customer can now be found in our For Brokers pages, or on the relevant product page.

About ERS (Policyholders)

COVID-19 (Policyholder)

ARC and e-cover notes

Find links to ARC plus e-cover notes here.

Fraud

We treat fraud extremely seriously. Find out more about our policy and initiatives to prevent and mitigate fraud.