Frequently asked questions

If you can't find the answer you're looking for? Contact our team who will be happy to help.

About ERS

Our accreditations and policies including information on the modern slavery act.


Find links to ARC here.

Broker marketing

Raise your profile with bespoke marketing material from our list of preferred suppliers.


Everything you need to know about making a claim, from when to report an incident to paying policy excess.


We aim to provide a first class service, but if anything ever goes wrong you’ll find how to make a complaint here.

Cover Note and Green Card portal


Following the COVID-19 outbreak, we’ve made some changes to our operating appetites and product availability to help our brokers and policy holders. We’ll keep making changes in the days and weeks ahead, so please come back to this page for more detail. For periodic updates on ERS' Operations performance, read our Status Updates.

ERS Online and eTrade

FCA Fair Pricing

Leaving the EU & Green Cards

Motor Insurance Bureau (MIB)

Policy docs, IPIDs and Key Facts

All the paperwork you ever need to put together an ERS policy for a customer can now be found in our For Brokers pages, or on the relevant product page.

About ERS (Policyholders)

COVID-19 (Policyholder)

Claims (Policyholder)

Complaints (Policyholder)


We treat fraud extremely seriously. Find out more about our policy and initiatives to prevent and mitigate fraud.

Leaving the EU & Green Cards (Policyholder)

Motor Insurance Bureau (MIB)

Windscreen Repairs