ERS is pleased to announce the appointment of Donna Willis as Head of Personal Injury Claims.
Donna joins from QBE European Operations, where she was Head of Casualty Claims with responsibility for £900m in claims reserves and a team of 110 people across several locations.
Prior to this, Donna spent 15 years with AXA in a variety of Claims roles covering all the main classes of general insurance business. During her career, Donna has been recognised by the British Insurance Awards, Post Magazine and the Chartered Insurance Institute.
Donna commences her role at ERS today (September 29th) and reports directly to Claims Director Peter Smith. He said he was extremely pleased that to have attracted someone of Donna’s capability into this critical area, with a proven track record in strategic planning and process improvement.
Donna will have responsibility for ERS’ personal injury claims strategy and performance management, delivered through its specialist teams in Brentwood, Essex. Using her experience in transformational change this Senior Management Team role will also influence the direction of the wider Claims and ERS business agendas.
Peter Smith said: "We have made significant progress in this area. However our performance in personal injury is key to ERS’ business results and with Donna’s arrival we are well placed to continue taking advantage of legal reforms and defending ERS against the behaviours of claim management companies while indemnifying genuine innocent claimants in a timely manner."
"Donna is another high quality recruit into ERS, showing that talented people are increasingly interested in working with us.”
Donna’s appointment follows the hire of Jon Byford as Head of Retail Motor in June.
ENDS
For more information please contact:
Liz McMahon
ERS PR & Communications Manager
0770 4542318
liz.mcmahon@ers.com
