SPECIALIST motor insurer ERS has chosen The Innovation Group (TIG), a global provider of business process services and software solutions to the insurance, fleet, motor and property industries, to manage its repair and engineering network.
The three year deal commences today (February 2nd) and the network will manage repairs for all cars, light and heavy commercial vehicles.
Customer centricity is at the heart of what ERS is looking to achieve with the new relationship. The A+ rated Lloyd’s syndicate has therefore consolidated its engineering panel and TIG will manage the repair authorisation process on network and non-network cases. This will create less touch points and speed up the end-to-end process for brokers and customers, improving business efficiency.
A new ‘self-service’ capability for customers and brokers will mean they can achieve greater awareness of the status of their repair throughout the process. In conjunction with this, customers will also receive automated updates during the course of the repair so they can plan around developments accordingly.
ERS and TIG now share a collaborative target to engage further with the broker market with an aim to establish partnerships and improve customer experience.
ERS Claims Director Peter Smith said: “The new partnership would allow for the creation of unique claims propositions that reflect customers’ need for a bespoke claims and distribution service.”
He continued: “ERS’ repair and engineering provision is the biggest contract we have and therefore it is crucial that we make the right choices in order to provide the best possible service when it matters. TIG is a respected and experienced claims supplier and we are excited to work collaboratively to deliver a more cohesive repair service.”
TIG Managing Director, UK Motor, Chris Ashworth said the new partnership would pave the way for exciting developments to further support brokers’ claims service.
“We will be extending the partnership that will optimise overall claims costs, deliver operational excellence and expectation beating customer service at the ‘moment of truth’ to the broker’s office,” he added.
“This is a big milestone for our new consolidated UK motor brand and is our second recent business win. This growth validates the new model, which is supported by high levels of interest in the market.”
ENDS
For more information please contact:
Liz McMahon
ERS PR & Communications Manager
0770 4542318
liz.mcmahon@ers.com
