Cookie Policy May 2025

Cookie Policy – ERS

What are cookies?

A cookie is a small file of letters and numbers which may be stored on your browser or the hard drive of your computer (or any other electronic device) when you access a website.

Consent

In most cases we will need your consent to use cookies on this Website. The exception is where the cookie is essential for the operation of the website.

There is a notice on our home page which allows you to accept those cookies that you are happy for us to use for the purposes described in this Website Cookie Policy.

How do we use cookies on our website?

We use cookies and similar tracking technologies on our website for our own internal purposes to track how visitors navigate through the website to enable us to evaluate and improve the website and our online services.

We also use cookie technology to ensure that, where you have registered for any of our online services, we maintain your confidentiality and security as you move through secure, or password protected areas of the website.

In addition, to evaluate the effectiveness of our advertisements and promotions on selected third-party websites, we may (together with the third-party agents who help manage our online advertising) use cookies to measure response rates to our advertisements and promotions, and to pre-fill online forms to enhance your experience of the website.

We do not use cookies to track your use of the Internet after leaving the website, nor will we pass on any cookie-derived information to third parties other than as set out in this Cookie Policy. We may collate the statistical data compiled in respect of use of the website with statistical data similarly compiled in respect of other websites operated by other companies in the IQUW Group in order to facilitate group-wide evaluation and improvements.

Which cookies do we use on our website?

We use the following types of cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Site preference cookies. We have the capability to use this type of cookie. Where used, these allow us to recognise you when you return to our website. This will enable us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Some of the cookies we use are temporary and only remain in the cookie file of your browser until you leave the website. Other cookies remain in the cookie file of your browser for a longer period.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name	Purpose	Reason	Essential	Duration
_ga	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	Statistics	No	Two Years
_ga_*	A variation of the _ga cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains unique identity number of the account or website it relates to.	Statistics	No	One Minute
_gid	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website’s performance. Some of the data that is collected include the number of visitors, their source, and the pages they visit anonymously.	Statistics	No	One Day
_gat	Reads and filters requests from bots, used to limit the amount of data recorded by Google on high traffic volume websites.	Statistics	No	One Minute
_hjDonePolls	Set when a user completes an online survey. Ensures the same survey does not reappear if it has already been filled in. List of survey IDs, URL encoded.	Statistics	No	One Year
_hjMinimizedPolls	Set when a user minimises an on -site survey. Ensures that the survey stays minimised when the user navigates through the site. List of survey IDs, URL encoded.	Statistics	No	One Year
_hjSession_*	Holds current session data. Ensures subsequent requests in the session window are attributed to the same session.	Statistics	No	Thirty Minutes, extended on user activity
_hjSessionUser_*	Set when a user first lands on a page. Persists the Hotjar user ID which is unique to that site. Hotjar does not track user across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. JSON data type.	Statistics	No	One Year
_fbp	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising the website.	Marketing	No	Three Months
_adroll_fpc	First-party cookie set by the AdRoll domain. It tracks user interaction and engagement with AdRoll ads and services.	Marketing	No	One Year
_biz_flagsA	A single cookie that stores multiple information, such as whether or not the user has submitted a form, performed across domain migration, sent a view through pixel, opted out from tracking etc.	Marketing	No	One Year
_biz_nA	Sequence number that bizible includes for all requests, for internal diagnostics purpose.	Marketing	No	One Year
_biz_pendingA	Temporary stores analytics data that has not been successfully sent to the bizible server yet.	Marketing	No	One Year
_ga	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.	Marketing	No	Two Years
_ga_*	A variation of the _ga cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains unique identity number of the account or website it relates to.	Marketing	No	One Minute
_gcl_au	Stores and tracks ad conversations.	Marketing	No	Persistent
_hjSessionUser_*	Set when a user first lands on a page. Persists the Hotjar user ID which is unique to that site. Hotjar does not track user across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. JSON data type.	Marketing	No	One Year
ajs_anonymous_id	Used to uniquely identify a user who visits a website or interacts with an application without logging in or being explicitly identified. It assigns a random unique identifier to each anonymous user and helps websites or applicants track their intentions during their session or across visits.	Marketing	No	Persistent
amplitude_id_*	These cookies are set by Amplitude Analytics, which helps to better understand how the website is used.	Marketing	No	One Year
analytics_session_id	Used to collect data about individual website sessions.	Marketing	No	One Year
analytics_session_id.last_access	Used to collect data about individual website sessions.	Marketing	No	One Year
LPVID	Visitor ID as identified in Conversational Cloud. Identifies a browser as long as cookie is not deleted.	Marketing	No	Persistent
OptanonConsent	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.	Marketing	No	One Year
OptanonAlertBoxClosed	This cookie is set after visitors have seen the cookie information notice, and in some cases, only when they actively close the notice down. It enables the website not to show the message more than once to a user.	Marketing	No	One Year

We work with third party suppliers who may also set cookies on our website. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party. You will also find additional information below:

Hubspot – a third-party supplier we use to create websites, uses cookies to measure response rates to promotions and to pre-fill online forms based on information you have provided on previous visits to our site, to make your browsing experience more convenient.

LinkedIn – which generates a cookie in the browsers of LinkedIn members who visit our website. This enables LinkedIn to collect information (such as your IP address) about its members’ visits to our website. LinkedIn provides us with reports (which do not identify members) about our website audience which we may use to retarget website visitors with advertisements on LinkedIn.

What is the nature of the cookie-derived information we collect?

The information we obtain from our use of cookies will contain your personal data. We may obtain information about your computer such as your browser and/or other internet log information.

Hubspot - The information obtained by Hubspot may include personal data such as your name, email address and telephone number.

LinkedIn - The information obtained by LinkedIn may include technical personal data such as your IP address, and device and browser characteristics (User Agent).

How to turn off cookies

You can block cookies by selecting ‘reject all’ (other than strictly necessary) when entering the website and navigating the cookie pop-up.

You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block all cookies (including essential cookies) you may lose some of the functionality of this website.

Further Information

For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: Cookies | ICO

If you have any questions about this Cookie Policy, please contact:

Anthony Davies, Data Protection Officer, 30 Fenchurch Street, London, EC3M 3BD

Email: dpo@iquw.com