Storm Emma - ERS Service Update

Storm Emma2


Due to the poor weather affecting the UK, we are experiencing higher than usual calls to our operations centre. Additionally, due to the red 'danger to life' weather warning announced in South Wales, we are operating with limited staffing levels at our Swansea contact centre to ensure the safety of our employees and their families. 

All your calls are important to us, however during this time of adverse weather, our priority is to support brokers and their customers in emergency situations. To help, please only call with emergency issues and email us to resolve any non-urgent queries you may have. 

Contact details 

If you have a question or query, please refer to for the correct email addresses for Agriculture, Enthusiast, Fleet, Prestige, Taxi, Breakdown, Everyday cars, High Risk Drivers, Commercial and Passenger Transport and we'll get back to you as quickly as possible. 

Claims contact details:

Emergency claims only: Please call 0330 123 5992 Claims progress tracking: Please email We’re sorry for any inconvenience this may cause, please bear with us whilst we prioritise helping customers who need us the most. Please follow us on Twitter and LinkedIn for further updates.

If you have any questions, please contact your Business Development representative.  

Thank you, 

The ERS Team