One of the benefits of working with a specialist insurer is the depth of expertise behind every conversation. At ERS, that expertise is built over years of experience, with many colleagues developing long and varied careers across the business.
The reality is that careers rarely follow a straight line. Some colleagues join ERS with a clear destination in mind, while others discover new opportunities, develop unexpected interests or move into entirely different roles along the way. What they have in common is an environment that encourages growth and gives people the confidence to take the next step.
Take Rachel Price, Personal Injury claims handler. Rachel joined ERS at 18 as one of the first people in the Personal Injury team. Bringing specialist care experience and a collaborative approach, she embraced opportunities to develop her skills and broaden her knowledge. With support from ERS, she went on to achieve both a Certificate in Insurance and an NVQ in Business Administration, continuing to build her expertise while progressing her career.
Nearly two decades later, her enthusiasm for the business remains unchanged.
"I genuinely love coming to work. It's rare to feel that way, and it makes all the difference."
Rachel's story is far from unique.
Across ERS, colleagues have built careers in a variety of ways. Starting out as an Assistant Underwriter, Hayley Dahlgren worked her way into underwriting and developed a particular passion for the technical side of the role.
What makes these journeys particularly valuable is that no two career paths look the same. For some, progression means stepping into leadership roles. For others, it means developing deeper technical expertise, broadening their experience across the business or discovering an entirely new area of insurance.
ERS supports that development through professional qualifications, structured training programmes, mentoring, coaching and hands-on experience. Initiatives such as the Fleet Trainee Underwriter programme and the Claims Competency Framework help colleagues understand what progression looks like and equip them with the skills and confidence to pursue it.
For brokers, this investment in people delivers tangible benefits. It helps create teams with a broad understanding of specialist motor insurance, deep technical knowledge and the confidence to tackle complex risks. It also means many of the people brokers deal with have built years of experience within ERS, creating continuity and long-term relationships that add value beyond the transaction itself.
Ultimately, specialist insurance is built on expertise, and expertise comes from people who are given the opportunity to learn, develop and grow. The careers of colleagues like Rachel and Hayley are a reflection of that commitment, and a key reason why ERS continues to provide brokers with knowledgeable support and specialist insight across the markets we serve.
