After several successful years leading the Prestige and Agriculture dedicated claims team, Claire Chadbund has taken an exciting next step - moving into a Broker Development Support Executive (BDSE) role in the Sales team.
“I’ve been a people manager for a very long time and just fancied a change,” says Claire. “In the dedicated claims team, I worked closely with brokers and underwriters and really enjoyed that collaboration - so when this role came up, it felt like the perfect fit.”
With 20 years of broker-side experience as a former branch manager, plus time in policy ops and claims at ERS, Claire’s background brings a rare 360-degree view of the insurance journey. “BDSE feels like the perfect amalgamation of everything I’ve done,” she adds.
We asked Claire about the biggest difference between working in Claims and Sales. “In Claims Operations, the focus is on supporting customers when something’s gone wrong - guiding them through the claims journey and helping them get back on track. In Sales, it’s much more proactive - building relationships, creating growth, and spotting new opportunities. I love that shift. I now get a broader view of our whole specialist product portfolio, and I really enjoy seeing how it all connects across different levels of distribution.”
Claire is currently supporting Amy Chessher in the South East & East Anglia, learning the ropes from someone who’s been in the BDSE role herself. “Amy and I both bring fresh eyes to what we’re doing - and the learning curve has been brilliant.” She’s also working with Jannine Lee on Strategic Accounts in the North, gaining valuable exposure to national broker relationships.
She’s particularly impressed with the internal recruitment journey: “From the moment I applied, the process was smooth and supportive. It genuinely felt like a really positive experience.”
The biggest personal milestone so far? “I’ve completely pushed myself out of my comfort zone - visiting London, meeting brokers, product managers, governance teams - and I’ve surprised myself with how much I’m enjoying it. The investment in me has been incredible.”
And when she’s not busy building broker relationships?
“I live in Wales with my partner. We moved here about 10 years ago, and we love it - the beaches, the little harbours, the quiet spots. It’s such a special place.”
We’re thrilled to have you on board, Claire - and can’t wait to see where this new chapter takes you.
Contact the Broker Support team here.
