As the UK’s largest specialist motor insurer, ERS is continually evolving to meet the diverse and complex needs of our brokers and their clients. Our Bespoke Personal Motor Underwriting team is at the forefront of this mission, adapting and expanding to provide expert, flexible support and tailored solutions where they’re needed most.
We’re excited to share some important team updates that highlight the growth and direction of our Bespoke division.
Congratulations to Mark on his promotion!
We’re delighted to announce that Mark has been promoted to Senior Underwriter – Portfolio. Mark has done a tremendous job supporting brokers across the Midlands and now steps into a wider role where his insight and experience will have an even greater impact.
Mark shares his thoughts on the new role:
“I had the opportunity to support our Product Head, Annie, during maternity leave, gaining valuable insight into ERS’s approach to portfolio management. Now, working closely with Annie, I’ll focus on pricing, appetite, and strategy – ensuring our underwriting approach aligns with risk tolerance and market opportunity.
While the role includes broader internal collaboration with teams like Pricing, Claims, and Governance, it still retains a strong trading focus. That broker engagement remains essential for keeping us agile and informed by market developments.”
Reflecting on his Midlands experience, Mark adds:
“I’ll bring the same broker-centric approach to the portfolio. We’re about understanding and writing complex, high-value risks. My job now includes empowering our underwriters with the tools and knowledge they need to deliver bespoke solutions, backed by a strategy that promotes sustainable growth.
With our trusted broker partners, we’ve secured some of the UK’s most prestigious vehicle collections – and we’re just getting started.”
On what sets ERS apart:
“Service, expertise, and flexibility are our USPs. We don’t force-fit customers into set boxes – we build cover around them. Being part of a Lloyd’s syndicate adds a layer of confidence and security too. I’ve worked on truly unique projects and schemes, including some that even required on-the-ground research abroad. I’m excited about what’s next.”
With Mark stepping into his new role, we’re now recruiting for a new Regional Underwriter for the Midlands. Watch this space.
Lydia Steps Into Regional Trading Underwriter – South
We’re also pleased to share that Lydia has taken on the role of Regional Trading Underwriter – South. Known for her collaborative style and deep knowledge of the market, Lydia’s promotion marks a natural next step in her ERS journey.
Lydia on her priorities:
“My focus will be on supporting brokers with complex referrals and commercial decision-making – especially for risks which fall outside the standard market. Transparency is key. Because we’re specialists, part of our role is to educate and empower. I’ll also feed broker insights back into the wider team so we can identify patterns, adapt our products, and stay agile.”
On her background and approach:
“I’m based in London and have already worked closely with brokers across the South, so this is a seamless transition. My time in insurance has been a steady climb – from Ops to Underwriting to this regional position. That experience across functions like Claims, Sales, and Validations helps me understand how everything connects. Now, I want to help our teams work more harmoniously and share knowledge across the board – because that’s what makes our proposition so strong.”
On market opportunities and challenges:
“There’s a lot of change happening. Standard markets are edging into the mid and high net worth space. So we need to stay close to our brokers and deliver exactly what High Net Worth clients require – with consistency and without knee-jerk reactions.
Internally, our team continues to grow year-on-year. This gives us an exciting opportunity to become more efficient, tackle more complex cases, and evolve our products. Digital developments like ERS eTrade are freeing us up to focus where we add the most value – the intricate and bespoke.”
Welcoming a New Face in the North
We’re also thrilled to be welcoming a new Regional Underwriter to the Northern team, supporting Jim. Full details, including our New Starter Interview, will follow soon, so keep an eye out!
These updates reflect our ongoing investment in talent and commitment to broker success. With a growing team and clear strategic direction, we’re well-positioned to support specialist motor brokers throughout 2025 and beyond.
Thank you to our broker partners for your continued trust – and congratulations again to Mark and Lydia!
