Search our frequently asked questions

ERS Online

Everything you need to know about using ERS online.

  • Access

    Can I add a shared mailbox email address as a user so that multiple users can share it?

    No, the system requires an individual email address and password per user, for security reasons. If your organisation is unable to accommodate this please contact agency@ers.com with full details. 

     

    What happens if I didn’t activate my account within 24 hours?

    Don’t worry, simply forward your activation email to agency@ers.com and let them know that you missed the activation window. They’ll send another activation email as quickly as they can.

     

    Do I need any special software to use ERS online services?

    No. ERS is a standard web-based application. You’ll need a computer or mobile device that’s connected to the internet to use it. ERS Drive is compatible with Internet Explorer, Google Chrome and Firefox.

     

    Are there any minimum password requirements?

    Yes. Your password needs to be a minimum of eight characters, upper and lower case, alphanumeric and have a special character such as !,<*#@.

     

    What happens if I forget my password?

    If you have forgotten your password, select Forgotten your password from the log in screen and follow the instructions.

    If you get your password incorrect eight times your account will be locked. You will need to contact agency@ers.com for a password reset.

     

    Does it cost anything to use ERS’s online services?

    No – they are completely free to use.

     

    What is the difference between an Administrator and a User, and group/branch access levels?

    An administrator is able to add and remove colleagues to ERS online, as well as report and track claims.

    A user is only able to report and track claims, with none of the administrator rights.

     

  • eTrade

    What do I do if I come across a technical issue?

    Please contact technical support at technicalhelpdesk@ers.com. This service operates Monday to Friday 8AM-6PM.


    Where will I receive my policy documentation?

    The documents are sent to the email address we have on file for your agency. 

     

    How long will it take for a referral to be processed?

    All referrals going through online trading will be prioritised and we will get back to you as soon as possible. If this is urgent please contact us.

     

    How do I complete a MTA or renewal? 

    Minibus & Transportation 

    Customer Services Call: 0345 600 3893 Email: commercialmotor@ers.com


    Who do I speak to regarding underwriting enquiries? 

    Minibus & Transportation 

    Underwriting Call: 0345 600 2280 Email: commercialquotes@ers.com


    How will I be informed if there is a technical issue with the application?

    When a technical issue arises, we will inform you of this with a message online.