COVID-19 — Supporting your policyholders

Covid Changes B3

We’ve made some immediate changes to our underwriting appetites in response to Covid-19.

For further information read our Covid-19 FAQs here.


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Key workers

We’ve added commuting to all Key Worker’s SDP policies, so they can get to work without a worry during lockdown. There’s no need to contact us and no extra cost.


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Medical professionals

If a Medical Professional has a bump in their car during lockdown, we’ll waive the AD excess and provide a free courtesy car to help them stay on the road.


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Voluntary deliveries

Any policyholder on any product can use their vehicle for voluntary services, like NHS deliveries or patient transfer. There’s no extra cost and no need to notify us.

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Renewal terms

If you can’t connect with a policyholder with invited renewal terms, we’ll honour them for another 30 days and re-instate the policy to the original renewal date when you contact us.

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MOT

Policy conditions won’t be breached if a MOT hasn’t been completed.

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eTrade Courier

We’re opening up eTrade Courier for all brokers, so everyone can quote and buy online from today – register on ers.com/ers-online.

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Reduction in cover

We’ve made reduction in cover to laid up, fire and theft acceptable across Fleet, Taxi, Minibus, Transportation and Coach and Bus products - please speak to your underwriter for more detail.

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Change of use

Policyholders can change their vehicle's use across Fleet and Commercial products - please speak to your underwriter for more details.

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